Returns and Refunds

New Accounts: All initial orders will be C.O.D., or Prepaid by ACH, wire or bank check. To establish credit, please request an application. We will review your application within 14 days of receipt.

Terms: Upon credit approval, terms are Net 30 Days from date of invoice.  All invoices not paid within 30 days are subject to a late charge of 1.5%.  Make all checks payable to: Paramold Mfg., 90 Bourne Blvd., Sayville, NY 11782.  To ensure proper payment application, return copy of invoice or note invoice number on check.

Returns: Private label candles and hand poured scented candles are custom made to your specific choices, for that reason they cannot be returned or exchanged for any reason. Please make sure you have sampled the fragrances and candles that you are ordering, you cannot return them if you decide you do not like the scent. If you are ordering a clear glass, it is common to have what is called a wet spot. This is the wax contracting away from the glass at an uneven rate. It does not always happen but is normal due to temperature and humidity changes. The candles are not defective and will burn correctly. Candles cannot be returned because you do not like the look of wet spots if they happen to occur. By purchasing candles/private label products you are indemnifying Paramold Mfg.. from loses that may result in any injury or damage caused by our products.

Damages and Shortages: All known shortages and/or damages must be reported to Paramold within 5 business days of receipt of shipment.  If any damage is found upon inspection of your order, you must save the original carton and packing materials.  Notify your local U.P.S. office or the trucking company.

Disclaimer: We are not responsible for any damage that may result from the use or misuse of any of our products.